TERMS AND CONDITIONS
1. Acceptance of Terms
By accessing or using the AUVELLE website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
2. About AUVELLE
AUVELLE is a luxury Ayurvedic perfume brand based in India, dedicated to blending the ancient wisdom of Ayurveda with the art of fine perfumery, offering handcrafted, botanically inspired fragrances for conscious consumers.
3. Products and Descriptions
• We take every effort to ensure product descriptions, ingredient lists, and imagery are accurate.
• Colours of products may appear slightly different on screen due to monitor settings and photography lighting.
• AUVELLE reserves the right to discontinue, modify, or change any product without prior notice.
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
4. Orders and Payment
• Placing an order constitutes an offer to purchase and is subject to acceptance and availability.
• We accept all major credit/debit cards, UPI, net banking, and cash on delivery (COD) where applicable.
• AUVELLE reserves the right to cancel or refuse any order at its sole discretion, including due to pricing errors or suspected fraudulent activity. • For cancelled orders, a full refund will be issued to the original payment method within 7 business days.
5. Intellectual Property
All content on the AUVELLE website, including text, graphics, logos, product images, fragrance names, and brand identity, is the exclusive property of AUVELLE and is protected under applicable intellectual property laws. Unauthorised use, reproduction, or distribution is strictly prohibited.
6. User Conduct
By using our website, you agree not to:
• Use our website for any unlawful purpose or in violation of applicable laws.
• Attempt to gain unauthorised access to any part of the website or its systems.
• Submit false, misleading, or defamatory reviews or information.
• Engage in scraping, data mining, or other automated data collection without consent.
• Impersonate AUVELLE, its employees, or other users.
7. Pricing and Promotions
• Prices may be subject to change without notice.
• Promotional codes and discounts are subject to their individual terms and cannot be combined unless stated.
• AUVELLE reserves the right to modify or withdraw any promotion at any time.
8. Limitation of Liability
To the maximum extent permitted by law, AUVELLE shall not be liable for:
• Any indirect, incidental, special, or consequential damages arising from your use of our website or products.
• Loss of data, revenue, goodwill, or profits.
• Any fragrance reactions or sensitivities. We strongly recommend a patch test before use. Consult a physician if you have known allergies or skin sensitivities.
• Delays or failures caused by events outside our control (force majeure), including natural disasters or pandemic-related disruptions.
9. Disclaimers
AUVELLE’s products are crafted using Ayurvedic-inspired botanical ingredients. They are intended for personal fragrance use only and are not intended to diagnose, treat, cure, or prevent any medical condition. Individual reactions may vary.
11. Dispute Resolution
In case of any dispute, we encourage customers to first contact us at support@auvelle.in to seek an amicable resolution. Unresolved matters shall be referred to arbitration in accordance with Indian law.
10. Contact Us
Email: support@auvelle.in
Website: www.auvelleperfumes.com
Response time: Within 24–48 business hours