PRIVACY POLICY
1. Introduction
AUVELLE is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it when you visit our website or make a purchase.
2. Information We Collect
2.1 Information You Provide Directly
• Full name, email address, phone number, and billing/shipping address when placing an order.
• Account credentials if you register on our website.
• Communication records when you contact our support team.
• Preferences or feedback submitted through our forms or reviews.
2.2 Information Collected Automatically
• IP address, browser type, operating system, and device information.
• Pages visited, time spent on pages, and browsing behaviour on our site (via cookies and analytics
tools).
• Transaction data, including products purchased and payment method used (we do not store full
card details).
2.3 Information from Third Parties
• Payment gateway partners (such as Razorpay, PayU) who process your transactions securely.
• Shipping partners who handle delivery of your orders.
• Social media platforms if you interact with AUVELLE through those channels.
3. How We Use Your Information
• To process and fulfil your orders, and send order confirmation and updates.
• To personalise your shopping experience and product recommendations.
• To send promotional emails, newsletters, and offers (only if you have opted in).
• To respond to customer service enquiries and resolve disputes.
• To improve our website, products, and services through analytics.
• To comply with legal obligations under applicable Indian law.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience:
• Essential cookies: Required for basic site functionality (shopping cart, login session).
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements. You may disable cookies through your browser settings, but some site features may not function correctly.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share it with:
• Payment processors and banking partners to complete your transactions.
• Logistics and courier partners to ship your orders.
• Technology service providers who are contractually obligated to protect your data.
• Law enforcement or regulatory authorities when required by law.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order data is retained for a minimum of 5 years as required under Indian accounting laws.
7. Your Rights
• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent to marketing communications at any time by clicking ‘Unsubscribe’ in any email.
•Lodge a complaint under the Digital Personal Data Protection Act, 2023 (India).
8. Data Security
We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal data. No method of internet transmission is 100% secure
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
Email: privacy@auvelle.in
Website: www.Auvelleperfumes.com