RETURN AND REFUND POLICY
1. Our Commitment
AUVELLE takes immense pride in the quality and purity of every fragrance we craft. We want you to love your purchase. If for any reason, you are not satisfied, we are here to help within the terms outlined below.
2. Eligibility for Returns
• The product was received in a damaged or defective condition.
• The wrong product was delivered.
• The product is unused, unopened, and in its original packaging with all seals intact.
• A return request is raised within 7 days of delivery.
3. Non-Returnable Items
Due to the nature of perfumery and hygiene, the following cannot be returned or exchanged:
• Products that have been opened, used, or sprayed, even partially.
• Products with broken seals or missing original packaging.
• Gift sets or promotional bundles (unless received damaged/defective).
• Items purchased during clearance or flash sales (unless defective).
• Products returned beyond the 7-day return window.
4. How to Raise a Return Request
• Step 1: Email us at support@auvelle.in with the subject ‘Return Request – Order #[Your Order ID]’.
• Step 2: Attach clear photographs of the product, packaging, and the invoice.
• Step 3: Our team will review your request within 2 business days and share a pickup confirmation or further instructions.
Step 4: Pack the item securely in its original box and hand it to our pickup agent. Do not ship independently unless instructed.
5. Refund Policy
5.1 Approved Refunds Once the returned product is received and inspected by our quality team, we will notify you of the approval status within 3–5 business days.
5.2 Refund Methods • UPI, Net Banking, or Credit/Debit Card payments: Refund credited to the original payment source within 7–10 business days after approval. • Cash on Delivery (COD) payments: Refunds processed via NEFT/bank transfer. You will be asked to provide bank account details. • Store credit/vouchers may be offered as an alternative with a 5% bonus value.
5.3 Shipping Charges Original shipping charges (if any) are non-refundable unless the return is due to our error (wrong/damaged item).
6. Exchange Policy
We offer exchanges for the same product (replacement) or a different fragrance of equal or lesser value. If the exchange item has a higher value, you will need to pay the difference. Exchanges are subject to availability.
7. Cancellation Policy
• Orders can be cancelled within 12 hours of placement by contacting us at support@auvelle.in. • Once the order has been dispatched, cancellations will not be accepted. In such cases, the return process applies. • Prepaid orders cancelled within the eligible window will receive a full refund within 7 business days.
10. Contact Us
Email: support@auvelle.in
Website: www.auvelleperfumes.com
Our support team operates Monday to Saturday, 10:00 AM – 6:00 PM IST.