SHIPPING POLICY
1. Overview
At AUVELLE, we believe the unboxing experience is the first note of your fragrance journey. We ensure every order is packed with care and dispatched promptly.
2. Shipping Locations
Domestic Shipping (India) We ship across all states and union territories in India, including remote pin codes (subject to courier serviceability). International Shipping Currently, AUVELLE ships exclusively within India. International shipping will be announced via our website and newsletters.
3. Free Shipping
Enjoy complimentary shipping on all orders above ■6,999. For orders below this threshold, a flat shipping fee of ■99 will be applied at checkout.
4. Processing Time
• Orders are processed within 1–2 business days of payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During festive seasons or promotional campaigns, processing may take up to 3 business days.
• Once dispatched, you will receive an email and/or SMS with your tracking details.
5. Estimated Delivery Timelines
• Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Pune, Kolkata): 2–4 business days
• Tier 2 & Tier 3 cities: 4–6 business days
• Remote and rural areas: 6–10 business days.
These are estimated timelines and may vary due to courier delays, natural events, or high-demand periods.
6. Order Tracking
A tracking link will be shared via email and SMS once your order is dispatched. You may also visit our website under ‘Order Tracking’ and enter your order ID to check the status.
7. Packaging
Each AUVELLE product is carefully packed in premium, eco-conscious packaging designed to protect the fragrance and preserve our commitment to sustainability. Gift packaging is available at checkout for an additional charge.
8. Incorrect Address / Failed Delivery
• Please ensure your shipping address is accurate at the time of placing the order.
• If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier will attempt re-delivery twice before returning the parcel.
• Re-shipping charges will apply for returned parcels. AUVELLE is not responsible for loss of goods due to incorrect addresses.
9. Damaged Shipments
If your order arrives with visible damage to the outer packaging, please refuse the delivery and contact us at support@auvelle.in within 24 hours with photographs of the damage.
10. Contact Us
Email: support@auvelle.in
Website: www.auvelleperfumes.com
Response time: Within 24–48 business hours